We bring all the cleaning supplies required to exceptionally clean your home. We always try to cater to our customers, so if you prefer us to use a certain product you provide, we will but please let us know in advance.

Yes, however, they must fall in the scope of cleaning. Many times, specific requests align better with our hourly rates. Please ask us for guidance.

While we don’t expect anything to go wrong, it can happen. If anything should go wrong during your appointment, please don’t hesitate to contact us right away at 773-706-6000 and we will correct the issue. We are insured and prepared to take care of the situation as promptly as possible.

Every employee is interviewed in person and must submit to a rigorous and extensive background check. We check 7 years of criminal history within the county, state, and federal. In addition, we check driving records as well.

We guarantee our service! That means if you are not completely satisfied, we’ll come back out and make it right free of charge. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

At Phes, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. We are transparent, ethical, and will always maintain open communication with you.

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

No. Because we work an 8 a.m. to 6 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In many of these cases, our insured house cleaning professionals are provided with a spare key, lockbox, or keyless entry code.

While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. We strive to maintain a 15-minute window. If for whatever reason this cannot be met, we will maintain communication with you.

At Phes, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

To ensure we provide your home with the highest quality of care, we do not: 

• Clean toys 
• Clean the inside of your fireplace 
• Pick up clutter 
• Clean your iron 
• Do laundry 
• Wash dishes 
• We do not clean any bodily fluids. 
• Fold clothes

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional house cleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule. 

Payments are due on the day of your scheduled service when the cleaning team arrives. We accept cash or you can pay via your invoice. We also accept Zelle, Venmo, or CashApp. If you want to pay with a personal or business check please insert inside a sealed envelope and give to one of the cleaners upon arrival. there is a $50 charge for any returned checks. For first-time clients, we require a cleaning deposit of 50% in order to confirm our services.

• Zelle – info@phes.io
• Venmo – phesservices
• CashApp – $phesservices

Contact us to see if we can provide your home with this service. We use a Bissell deep clean machine that gives your carpet a thorough deep cleaning.

We can also add specialty services to your regular cleaning plan as needed, such as:

• Fridge interior cleaning
• Oven interior cleaning
• Carpet cleaning

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home or business’s scheduled clean. This will also ensure consistency if you have personal preferences of any kind.

While we do encourage you to start off with a deep clean you do not have to. However, the first cleaning service brings a home up to a specific standard and we are committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating the mildew, soap scum, dust, and dirt from your home.

We are happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request house cleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

We believe that it’s very important to always send the same team or team member to clean your home or business. While we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. However, we will always communicate this with you beforehand.

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service. You can tip cash or on the invoice. All tips are paid out at the end of the week on the statement of the cleaning technician. 

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

• We do not climb higher than a 2-step ladder. Higher items will only be dusted with an extension duster, if accessible.
• We will not move furniture. Move-In/Move Out Cleans operate under the assumption that space will be empty.
• We will not wait longer than 15 minutes if we have arrived in time to your home or business and no one is there, or it is inaccessible. If this happens, we will only refund 50% of the total cost of cleaning. Please understand that we have set aside the time on our schedule and took no additional bookings to service you.